Customer support

Something not working? Tell us and we'll get on it.

For anything urgent, such as phones or broadband completely down, call 01983 533033 straight away. For everything else, report it below and it comes straight to our engineers.

Before you report

Two quick checks that fix a lot of faults.

Restart the router and the phone system or affected handset by switching off at the wall for 30 seconds. Then check whether the problem affects one phone, one room or the whole site, and tell us which.